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Marketing and Motivating Boomers and Beyond

Archive for the ‘Marketing’ Category

Millennials and Religion, Baby Boomers and Spirituality

Friday, March 5th, 2010

Wrapping up our short takes from new Pew Research Center data, we turn to religion.  Pew’s study says that Millennials are not as religious as the four elder cohorts – Gen X, Baby Boom, and generations Silent and Greatest. 

0210ImportanceReligionByGeneration.PewReschCtr

Pew points to people’s natural “tendency to place greater emphasis on religion as they age” but notes that – when you look at how the generations felt when they were of similar ages (18-29 years old), Millennials are more like Baby Boomers than Gen X.

“[Y]oung people today look very much like Baby Boomers did at a similar point in their life cycle; in a 1978 Gallup poll, 39% of Boomers said religion was very important to them.”

We are reminded that marketing to Boomers or any other generation for that matter) cannot be based on a cohort’s label alone.  It’s what what Dick Stroud once called the “the blindingly obvious – lifestyle and lifestage trumps age.” (more…)

Fewer Younger Veterans Than in Past Generations

Thursday, March 4th, 2010

The excellent Pew Research Center report, “Millennials: Confident. Connected. Open to Change,” contains this nugget of insight regarding military service across the generations. 

  • In 1964, when Silents were ages 19-36 yrs old, 24% had already served in military.
  • In 1978, when Boomers were ages 14-32 yrs old, 13% were veterans.
  • In 1995, Gen X were ages 15-30 yrs old, 6% had served.
  • Millennials are currently 18-29 yrs old.  Per 2010 Pew research, only 2% are veterans.

(You also can look at this data in Pew’s excellent interactive chart, comparing generations now and when they were the same ages.)

No wonder the Silent Generation feels that their wartime experiences/history are what make their generation unique from Baby Boomers, Gen X and the Millennials. 

Learn about marketing to mature veterans as a senior “niche” by reading our 2009 post on the subject.  And add your comments below on what this shift means – if anything – to generational marketers.

Social Networking Habits of Baby Boomers and Beyond

Wednesday, March 3rd, 2010

More insights from a new Pew Research Center study on the Millennials, which compares the attitudes and habits of 18-29 year olds with those of the Baby Boom, Silent and X generations.  Today’s topic: Social networking.

0210SocialNetworkingUsersByGeneration.PewReschCtr

Despite tremendous growth in the numbers of Baby Boomers and matures actively participating in social networks, Pew Research Center found that “Only 30% of all Boomers and 6% of members of the Silent generation have created their own profile on a social networking site.”

 Now, 30% of all Baby Boomers is a sizable group, but the research reminds mature marketers it’s good to be choosy about how much and where to invest in social media marketing.

Nearly 1 in 5 (19%) Gen Xers and fewer than 1 in 10 (11%) Boomers told Pew they visit social networking sites multiple times a day.  More Boomers (26%) than Gen X (19%) go on once a day.  14% Millennials, 10% Gen X, 6% of Baby Boomers and 1% of Silent Generation members say they have ever used Twitter.

Learn more about social media and Boomers/seniors.  Please check out our other posts on this subject or download our complimentary “Top 10 Take-aways” from the 2010 Builders Show.  Or, email social [at] creatingresults.com to request our Social Media Cheat Sheet (with descriptions, data on popular social networking sites) and the Social Media Survival Guide (lays out a five-step plan for getting your brand socially engaged).

Technology Use, Attitudes Distinguish Youngers from Elders

Tuesday, March 2nd, 2010

Another look at the generational marketing snapshots provided in the new Pew Research Center study on Millennials (see yesterday’s post).  Today’s topic: Technology. 

 Two years ago, Harris Interactive asked Americans what they’d re-name their generation, if they could.  A full quarter of both Millennials and Gen X chose “Generation Tech.”  That finding is confirmed in Pew’s new research which reported that – especially for the 18-29 year olds -, technology is what defines them as distinct from Boomers and beyond.

0210TechnologyUseByGeneration.PewReschCtr

It’s not just use of technology but attitude that distinguishes Millennials and Gen Xers from their elders.

“[A] majority of the public takes the positive view of modern technology. Half of the public says that new technology makes people closer to their friends and family, but 39% say that new technology makes people more isolated. A majority of Millennials (54%) and Gen Xers (52%) think that new technology makes people closer to each other rather than more isolated. But Boomers and members of the Silent generation are more divided in their opinion.”

The upshot for those marketing to Baby Boomers and Silent Generation?  Many elders are tech savvy and active online.  But it’s not what defines them.  Don’t forget traditional marketing techniques such as direct mail or print advertising when trying to motivate 50+ consumers.

Generational Snapshots from Pew Research Center

Monday, March 1st, 2010

The Pew Research Center’s latest study, “Millennials: Confident. Connected. Open to Change” provides insights for marketing to Gen X, Baby Boomers and Silent Generation as well as the nation’s 18-29 year olds.  This week we’ll post short takes related to social networking, economic outlooks and other topics.  We recommend reading the full study and spending some time with the terrific interactive graphs that compare the generations todayand when they were at the same age as Millennials are now.

Do Generational Distinctions Matter to Marketing?

How we see ourselves does matter to marketing, so it’s interesting to note that each of the four generations told researchers that there are reasons they are unique. 

First, here’s how Pew defines the generations:

  • Millennial: Born after 1980, currently 18-29 years old
  • Generation X:  Born between 1965-1980, now 30-45 years old
  • Baby Boom: Born 1946-1964, currently ages 46-64 (includes both leading edge/older Boomers and the trailing edge/younger Boomers often broken out as “Generation Jones”)
  • Silent (aka “Ikes”): Born between 1928-1945, now 65 years old or better

Now, here’s how each generation defines what makes them different than the rest.

0210WhatMakesGenerationUnique.PewReschCtr

All of the generations except the Millennials said work ethic was a distinguishing trait.  This is especially ironic because Pew’s study also shows that 15% of Millennials reported being successful in a high-paying career was one of the most important things in their lives (vs. only 7% of respondents over 30 years old who felt that way).

The report cites Millennials (61%) and Silents (66%) as saying theirs is a unique generation.  The Silent Generation respondents were most likely to say that theirs is not just a different generation, but it is better/stronger than the others (4%).

Silents also were most likely to say that the historic times in which they lived were defining of their generation.  (Check out this case study of branding/market research done for a museum focused on WWI and WWI experiences to see one way we’ve applied this type of insight.)  Perhaps this will get lazy marketers to stop tossing peace symbols and Woodstock references into every Boomer-oriented ad?

Hurray for Hollywood’s Mature Marketing Insights

Thursday, February 25th, 2010

Despite Hollywood’s infatuation with youth, half of movie tickets are bought by people over 30.

“Youth-oriented movies make or break themselves on their opening weekends,” says Bill Newcott, host of Movies for Grownups® and editor of AARP The Magazine. “But three of the highest-grossing movies of all time—the grownup-oriented My Big Fat Greek Wedding, Dances with Wolves, and A Beautiful Mind—never reached number one at the box office. How did they manage that success? It was thanks to mature audiences, who kept those movies in the theaters for months.”

That’s right, Bill, and don’t forget that many of our best known and most prolific directors, actors, and screenwriters are working until later in life and producing some of their most powerful work to date.

Imagine if Clint Eastwood’s career had ended at age 55? His last movie would have been Pale Rider. Instead, we have what is widely considered the best work of his career, including Invictus, Gran Torino, Million Dollar Baby, Unforgiven, and many more.

“Life is a constant class, and once you think you know it all, you’re due to decay. You’re due to slide. I have to keep challenging myself and try something I haven’t done before. ” – Clint Eastwood

clint-eastwoodLike most of us, Clint’s life experience has informed his acting work and his years of directing experience have honed his skills immeasurably.

At age 42, the type of movie that appeals to me now is not the type of movie that appealed to me twenty years ago. This is not unusual! We all change throughout our lives, and our tastes change along the way. That is what makes marketing to older age cohorts – Baby Boomers and Silent Generation – a greater challenge. Not only is the target moving (continuing to age), but mature consumers become more skillful in deciding if something fits their personal taste. They are a tougher sales prospect, less willing to give over precious time to be ’sold’ on something.

What do mature movie-goers willingly pay the record ticket prices for? Check out AARP’s ninth annual Movies for Grownups® awards for insight into the cinematic tastes of matures. They reflect some of the attitudes and preferences of your Boomer and Silent Gen marketing targets.

The success of Movies for Grownups® illustrates there is a hunger for thoughtful, legitimate ‘grownup’ perspectives on what is in the marketplace for mature consumers. Use the life experience and skills of mature prospects to your advantage. Approach them as adults, not children. Well-executed mature marketing is authentic. Reward the target’s interest and time by focusing on their specific concerns and respecting their experience.

Boomers are Wounded, Worried and Wary – What That Means for Marketing

Friday, February 12th, 2010

Pop quiz: what topics were hot at this year’s International Builders Show?  A. Green Building, B. Financing (good luck, buddy), C. Social Media, or D. The psychological outlook of Baby Boomers and other active adult homebuyers.  If you answered “all of the above,” you’re today’s winner.*

Baby Boomers are wounded, worried and wary.  Even those who have survived the recent economic challenges financially are psychologically scarred.

In a white paper with 10 take-aways from this year’s Builders Show, I share the philosophy of Tim McCarthy, Managing Partner of Traditions of America, the renowned developer of active adult communities in Pennsylvania.  Traditions sales and marketing team is focused on selling only to Active Adults who have come to terms with the reality of their economic situation.  These are Baby Boomers and seniors who are ready to move forward with their lives.

Understanding the psychological outlook of mature homebuyers influences the marketing techniques Traditions of America uses.  The most effective one focuses on building the confidence of top prospects.  (Get the details in this “top 10 take-aways” white paper.)

As our team noted in the December 17 edition of Selling to Seniors, the key is to get to know who your prospects are now.

“The world could be quite a different place now than it was just a few years ago for someone, and often, shifting circumstances are beyond their control. For example, … You may be marketing to somebody who planned very well and covered all his retirement bases, but then his adult child loses their job. Or a health-care issue pops up and now he has to make adaptations. So your databases may contain the names of people who a year ago seemed like they were right in line with your product or service, but it doesn’t necessarily reflect where they are now.”

There are many ways you can take the pulse of today’s active adult consumers: lost buyer surveys, data mining and social listening are just a few ideas.  Post your ideas below.

 

* Congratulations!  Now, what did you win?  How about the chance to prove how smart you are by sharing your strategies for understanding and motivating wounded, wary Baby Boomers in 2010.  I’ll see you in the comments section.

Two New Articles Feature Mature Marketing Tips, Best Practices

Monday, January 25th, 2010

Two new articles to share for those committed to more effective marketing to Baby Boomers and Silent Generation (seniors).  Last week, MarketingSherpa profiled a campaign for one of our retirement community (CCRC) clients that lifted leads from older prospects more than 267% over the previous year.  And, the International Council on Active Aging(ICAA) featured a by-line by our own Todd Harff on how to pick the right images when marketing to Baby Boomers and other 40+ consumers.

Each piece touches on Boomer/senior marketing best practices and contains a number of actionable tips.  Keep reading for a link to the Sherpa case study and a PDF of the ICAA article.

MarketingSherpa: MultiChannel Marketing to Retirees Lifts Leads 267%

As reporter Adam Sutton wrote:

The latest marketing tactics might connect with younger audiences, but not necessarily with retirees. Sometimes straight talk from their peers and a simple registration process can work best.

See how a retirement community’s marketing team lifted leads 267% with direct mail and advertising that featured testimonials from current residents, and a simple registration process for email communication. Includes samples of the ads and emails theySR_graph2 used.

MarketingSherpa’s case study details the four steps our team followed to drive online registrations with 70+-year-old prospects.  The online/offline campaign drove web traffic as well.  Check out this chart showing the increase in unique online visitors.

Read the full MarketingSherpa case study on the integrated CCRC campaign here

(Open access for a limited time. Not a Sherpa subscriber? We recommend it.)

ICAA: Photography Can Make Mature Marketing More Effective

In the November/December 2009 edition of the Journal of Active Aging, ICAA’s terrific publication, Todd Harff puts it plainly:

Our economy may finally show signs of recovery, but in 2010 many marketers of wellness/health facilities and services to age 50-JournalActiveAging_NovDec2009plus adults will continue to be challenged. They’ll be asked to connect, motivate and inspire Baby Boomers and beyond with advertising, websites and other communications. All with potentially smaller budgets, reduced staff and less time.

How can your team rise to the challenge? One way is to harness the incredible power of pictures.

The ICAA has graciously allowed us to post a reprint of the article – click here to learn why and how the right imagery can actually speed sales with members of the Baby Boom and Silent Generations, and to get 5 tips to guide your photography choices in 2010.

Marketing Outdoor Recreation to Baby Boomers, Silent Generation

Wednesday, January 20th, 2010

Yesterday we let a Baby Boomer, a “gap kid” (born just after Generation Jones) and a member of Generation X sound off on whether REI’s first-ever TV ads will motivate Boomers.  It was the first-ever Creating Results generational face-off.  Today, we address a perhaps bigger question:  Old People Don’t Hike or Camp, Do They?

Demographics of Outdoor Recreation

Outdoor recreation such as hiking or camping are indeed popular with mature Americans (Baby Boomers and members of the Silent Generation).  The Outdoor Foundation’s Special Report on Camping shows that a full third of participants in camping are over the age of 45 years old.  (However, their report shows only one person over age 30, and he’s on page 9.)

 Camping bar chart

The Sporting Goods Manufacturers Association has reported that seniors are frequent day hikers; more than 1,524,000 Americans age 55 and older hike at least 15 days a year.  64.9% of American Hiker readers are Baby Boomers or Silent Generation members (50+).

And research completed for the Canadian Tourism Commission in 2003 pointed out that as Baby Boomers age, hikers will get slightly older on average in the coming years, with “almost 3-in-10 hikers/backpackers falling into the 55+ age group.”

For REI specifically, Quantcast estimates that a quarter of the visitors to their website are over 50 years old.  The average age of their catalog buyer has been reported as 44.  And as Brent Green has commented, 27% of REI’s business comes from Baby Boomers yet REI has rarely incorporated older models before these TV ads appeared.

Brent’s been consistently vocal about how REI’s marketing has missed the mark with Baby Boomers.  We’d love to hear if there are any outdoor gear companies out there you feel hit the bullseye.  Share their names and/or links below.

REI TV: Two Ads, Three Generations, One Missed Boomer Marketing Opportunity

Tuesday, January 19th, 2010

Just before the holidays, REI released its first-ever TV advertisements - two spots that depart from typical outdoor gear marketing that show products as heroes and outdoor enthusiasts as superheroes.  Designed to inspire sales during the holiday season, they actually inspired a first-ever “generational face-off” blog post from the Creating Results team: will REI’s new TV ads connect with Baby Boomers and beyond?

The REI Holiday TV Ads

Both new spots feature intergenerational groups.  In one, a group of hikers (including a sixty-something gent) wait for the rain to stop under a rocky ledge.  In the other, a mother and daughter enjoy a meal of peanut butter sandwiches on a cold mountaintop.  Both depict the outdoors as perhaps a little wet, cold or uncomfortable but still fun.

Holiday Hikers/Just Add Water (cave)

Mountain View/4-Star Dining

Tom Vogl, REI vice president of marketing, says “We hope viewers find them inviting, fun and authentic…”

Dan Neil of the LA Times says “I think the retailer just walked off a cliff.”

What did our team have to say?

She Said:  Boomers Love the Outdoors, Won’t Love these Ads

It’s only right that Kathy East, VP of Client Services Director and a Baby Boomer herself, starts our generational face-off.

What a missed opportunity!  And worse than that … The elders in both spots are TOTALLY IGNORED!  I’m not feeling all warm and fuzzy about that co-op I joined 35 years ago in Seattle.  Yes, 35 years ago when I was 2 years old 20 years old.  (more…)


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