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Marketing and Motivating Boomers and Beyond

Archive for the ‘40+’ Category

Millennials and Religion, Baby Boomers and Spirituality

Friday, March 5th, 2010

Wrapping up our short takes from new Pew Research Center data, we turn to religion.  Pew’s study says that Millennials are not as religious as the four elder cohorts – Gen X, Baby Boom, and generations Silent and Greatest. 

0210ImportanceReligionByGeneration.PewReschCtr

Pew points to people’s natural “tendency to place greater emphasis on religion as they age” but notes that – when you look at how the generations felt when they were of similar ages (18-29 years old), Millennials are more like Baby Boomers than Gen X.

“[Y]oung people today look very much like Baby Boomers did at a similar point in their life cycle; in a 1978 Gallup poll, 39% of Boomers said religion was very important to them.”

We are reminded that marketing to Boomers or any other generation for that matter) cannot be based on a cohort’s label alone.  It’s what what Dick Stroud once called the “the blindingly obvious – lifestyle and lifestage trumps age.” (more…)

Fewer Younger Veterans Than in Past Generations

Thursday, March 4th, 2010

The excellent Pew Research Center report, “Millennials: Confident. Connected. Open to Change,” contains this nugget of insight regarding military service across the generations. 

  • In 1964, when Silents were ages 19-36 yrs old, 24% had already served in military.
  • In 1978, when Boomers were ages 14-32 yrs old, 13% were veterans.
  • In 1995, Gen X were ages 15-30 yrs old, 6% had served.
  • Millennials are currently 18-29 yrs old.  Per 2010 Pew research, only 2% are veterans.

(You also can look at this data in Pew’s excellent interactive chart, comparing generations now and when they were the same ages.)

No wonder the Silent Generation feels that their wartime experiences/history are what make their generation unique from Baby Boomers, Gen X and the Millennials. 

Learn about marketing to mature veterans as a senior “niche” by reading our 2009 post on the subject.  And add your comments below on what this shift means – if anything – to generational marketers.

Social Networking Habits of Baby Boomers and Beyond

Wednesday, March 3rd, 2010

More insights from a new Pew Research Center study on the Millennials, which compares the attitudes and habits of 18-29 year olds with those of the Baby Boom, Silent and X generations.  Today’s topic: Social networking.

0210SocialNetworkingUsersByGeneration.PewReschCtr

Despite tremendous growth in the numbers of Baby Boomers and matures actively participating in social networks, Pew Research Center found that “Only 30% of all Boomers and 6% of members of the Silent generation have created their own profile on a social networking site.”

 Now, 30% of all Baby Boomers is a sizable group, but the research reminds mature marketers it’s good to be choosy about how much and where to invest in social media marketing.

Nearly 1 in 5 (19%) Gen Xers and fewer than 1 in 10 (11%) Boomers told Pew they visit social networking sites multiple times a day.  More Boomers (26%) than Gen X (19%) go on once a day.  14% Millennials, 10% Gen X, 6% of Baby Boomers and 1% of Silent Generation members say they have ever used Twitter.

Learn more about social media and Boomers/seniors.  Please check out our other posts on this subject or download our complimentary “Top 10 Take-aways” from the 2010 Builders Show.  Or, email social [at] creatingresults.com to request our Social Media Cheat Sheet (with descriptions, data on popular social networking sites) and the Social Media Survival Guide (lays out a five-step plan for getting your brand socially engaged).

Technology Use, Attitudes Distinguish Youngers from Elders

Tuesday, March 2nd, 2010

Another look at the generational marketing snapshots provided in the new Pew Research Center study on Millennials (see yesterday’s post).  Today’s topic: Technology. 

 Two years ago, Harris Interactive asked Americans what they’d re-name their generation, if they could.  A full quarter of both Millennials and Gen X chose “Generation Tech.”  That finding is confirmed in Pew’s new research which reported that – especially for the 18-29 year olds -, technology is what defines them as distinct from Boomers and beyond.

0210TechnologyUseByGeneration.PewReschCtr

It’s not just use of technology but attitude that distinguishes Millennials and Gen Xers from their elders.

“[A] majority of the public takes the positive view of modern technology. Half of the public says that new technology makes people closer to their friends and family, but 39% say that new technology makes people more isolated. A majority of Millennials (54%) and Gen Xers (52%) think that new technology makes people closer to each other rather than more isolated. But Boomers and members of the Silent generation are more divided in their opinion.”

The upshot for those marketing to Baby Boomers and Silent Generation?  Many elders are tech savvy and active online.  But it’s not what defines them.  Don’t forget traditional marketing techniques such as direct mail or print advertising when trying to motivate 50+ consumers.

Generational Snapshots from Pew Research Center

Monday, March 1st, 2010

The Pew Research Center’s latest study, “Millennials: Confident. Connected. Open to Change” provides insights for marketing to Gen X, Baby Boomers and Silent Generation as well as the nation’s 18-29 year olds.  This week we’ll post short takes related to social networking, economic outlooks and other topics.  We recommend reading the full study and spending some time with the terrific interactive graphs that compare the generations todayand when they were at the same age as Millennials are now.

Do Generational Distinctions Matter to Marketing?

How we see ourselves does matter to marketing, so it’s interesting to note that each of the four generations told researchers that there are reasons they are unique. 

First, here’s how Pew defines the generations:

  • Millennial: Born after 1980, currently 18-29 years old
  • Generation X:  Born between 1965-1980, now 30-45 years old
  • Baby Boom: Born 1946-1964, currently ages 46-64 (includes both leading edge/older Boomers and the trailing edge/younger Boomers often broken out as “Generation Jones”)
  • Silent (aka “Ikes”): Born between 1928-1945, now 65 years old or better

Now, here’s how each generation defines what makes them different than the rest.

0210WhatMakesGenerationUnique.PewReschCtr

All of the generations except the Millennials said work ethic was a distinguishing trait.  This is especially ironic because Pew’s study also shows that 15% of Millennials reported being successful in a high-paying career was one of the most important things in their lives (vs. only 7% of respondents over 30 years old who felt that way).

The report cites Millennials (61%) and Silents (66%) as saying theirs is a unique generation.  The Silent Generation respondents were most likely to say that theirs is not just a different generation, but it is better/stronger than the others (4%).

Silents also were most likely to say that the historic times in which they lived were defining of their generation.  (Check out this case study of branding/market research done for a museum focused on WWI and WWI experiences to see one way we’ve applied this type of insight.)  Perhaps this will get lazy marketers to stop tossing peace symbols and Woodstock references into every Boomer-oriented ad?

Hurray for Hollywood’s Mature Marketing Insights

Thursday, February 25th, 2010

Despite Hollywood’s infatuation with youth, half of movie tickets are bought by people over 30.

“Youth-oriented movies make or break themselves on their opening weekends,” says Bill Newcott, host of Movies for Grownups® and editor of AARP The Magazine. “But three of the highest-grossing movies of all time—the grownup-oriented My Big Fat Greek Wedding, Dances with Wolves, and A Beautiful Mind—never reached number one at the box office. How did they manage that success? It was thanks to mature audiences, who kept those movies in the theaters for months.”

That’s right, Bill, and don’t forget that many of our best known and most prolific directors, actors, and screenwriters are working until later in life and producing some of their most powerful work to date.

Imagine if Clint Eastwood’s career had ended at age 55? His last movie would have been Pale Rider. Instead, we have what is widely considered the best work of his career, including Invictus, Gran Torino, Million Dollar Baby, Unforgiven, and many more.

“Life is a constant class, and once you think you know it all, you’re due to decay. You’re due to slide. I have to keep challenging myself and try something I haven’t done before. ” – Clint Eastwood

clint-eastwoodLike most of us, Clint’s life experience has informed his acting work and his years of directing experience have honed his skills immeasurably.

At age 42, the type of movie that appeals to me now is not the type of movie that appealed to me twenty years ago. This is not unusual! We all change throughout our lives, and our tastes change along the way. That is what makes marketing to older age cohorts – Baby Boomers and Silent Generation – a greater challenge. Not only is the target moving (continuing to age), but mature consumers become more skillful in deciding if something fits their personal taste. They are a tougher sales prospect, less willing to give over precious time to be ’sold’ on something.

What do mature movie-goers willingly pay the record ticket prices for? Check out AARP’s ninth annual Movies for Grownups® awards for insight into the cinematic tastes of matures. They reflect some of the attitudes and preferences of your Boomer and Silent Gen marketing targets.

The success of Movies for Grownups® illustrates there is a hunger for thoughtful, legitimate ‘grownup’ perspectives on what is in the marketplace for mature consumers. Use the life experience and skills of mature prospects to your advantage. Approach them as adults, not children. Well-executed mature marketing is authentic. Reward the target’s interest and time by focusing on their specific concerns and respecting their experience.

Top Monthly Magazines Rely on Baby Boomer Readers

Tuesday, January 26th, 2010

What Baby Boomers read is a topic of great interest to media planners and generational marketing agencies like Creating Results.  So, when min – an authority on the consumer and b2b magazine business – welcomed the new decade with a list of the top 10 monthly magazines for the last decade, Creating Results wondered … are Baby Boomers behind the positive numbers? 

We gave a mature marketing twist to Min’s five year chart (from min’s full 5-year monthly report) listing the top 10 glossies that had a positive percentage gain in 2009 vs. 2008 and their ad page numbers from 2005-2009. 

Our new column (far right) shows the median age of the readers of each publication.  Magazines with  readerships dominated by mature consumers (Baby Boomers and beyond) are noted with an asterisk.

As you can see, six of the top ten gainers rely on a base of readers who are mature (40+).  Fitness readership is on the cusp. 

Title ytd 2009  % diff  Median Age of Readers
People StyleWatch 

624.30 

23.50 

29

*Saveur 

379.71 

12.27 

51

*Family Circle 

1,739.53 

11.51 

50.5

Fitness 

736.35 

9.14 

39

Flex 

2,604.91 

3.35 

23.67

*Ladies’ Home Journal 

1,269.57 

3.07 

53.2

Muscle & Fitness 

1,995.81 

2.83 

32

*Better Homes & Gardens

1,723.35 

2.04 

49.1

*Antiques, The Magazine 

848.50 

1.25 

43*

*More 

917.94 

1.24 

51

Thoughts on (Mature) Readers and Online-Offline Connections

The mstyle_watch_coveredian age of StyleWatch readers doesn’t surprise us at all.  In youth, people are focused on fitting in.  What we do, what we wear, what we buy is part of how we are defining ourselves socially. 

As David Wolfe puts it in his must-read book, Ageless Marketing, youth is a season of acquisitiveness.  And StyleWatch fills that need effectively both online and off with features like “You Asked, We Found,” “Top 5 Looks for Less” and “Save on Star Style!” 

Past Fitness Magazine’s covers have captured women who are clearly over 30 (typically a celebrity).  And their topics often touch on tipsfitnessmagazinecover “for any age.”  But that’s in the actual glossy publication.

Online, the Fitness website features mostly photography of 20-something women, which is disappointing.  I’m the same age as the median of their readers (39) and did not feel like the site was going to be relevant to my life.

It’s not until we’re nearly 40 that we shift our focus from things and towards experiences.  Aquisition yields to appreciation.antiques_the_magazine  Saveur and Antiques effectively, beautifully promote the kinds of experiences that Baby Boomers desire – with food, with art and antiques.  Which is why we were surprised that the median age of the readership for Antiques was not higher. 

A rep from Antiques kindly noted that their circulation includes a large number of students who read the magazine through or for their degree programs.  Without these younger folks, our bet is their typical reader is quite a few years grayer more mature than 43.

One publication that seemed to show a disconnect with their mature readers was Family Circle.  Not the print version; content and photography are typically ageless.  But we find it a bit odd that Family Circle’s online home is under parents.com, when the median age of their readers is 50 – the same age the average American woman becomes a first-time grandmother

There’s been lots of chatter about whether print is dead.  We say “at least not yet.” As these numbers show, magazines are still very desirable to Baby Boomers and older consumers – and by staying relevant to these mature readers, you can not only survive but thrive.

On this we give the last word to mature marketing expert Chuck Nyren, who wrote a while back about positioning magazines for Baby Boomers.

[A magazine] is like a pleasant dinner, a walk, a good movie, a good book – to be singularly appreciated. Too often, I see magazines desperately trying to compete with and within the digital nest. This nest is here to stay – but for a big part of their day Baby Boomers are happy to fly far from all the chaos and into another nest – one that is warm and nourishing.

Marketing Outdoor Recreation to Baby Boomers, Silent Generation

Wednesday, January 20th, 2010

Yesterday we let a Baby Boomer, a “gap kid” (born just after Generation Jones) and a member of Generation X sound off on whether REI’s first-ever TV ads will motivate Boomers.  It was the first-ever Creating Results generational face-off.  Today, we address a perhaps bigger question:  Old People Don’t Hike or Camp, Do They?

Demographics of Outdoor Recreation

Outdoor recreation such as hiking or camping are indeed popular with mature Americans (Baby Boomers and members of the Silent Generation).  The Outdoor Foundation’s Special Report on Camping shows that a full third of participants in camping are over the age of 45 years old.  (However, their report shows only one person over age 30, and he’s on page 9.)

 Camping bar chart

The Sporting Goods Manufacturers Association has reported that seniors are frequent day hikers; more than 1,524,000 Americans age 55 and older hike at least 15 days a year.  64.9% of American Hiker readers are Baby Boomers or Silent Generation members (50+).

And research completed for the Canadian Tourism Commission in 2003 pointed out that as Baby Boomers age, hikers will get slightly older on average in the coming years, with “almost 3-in-10 hikers/backpackers falling into the 55+ age group.”

For REI specifically, Quantcast estimates that a quarter of the visitors to their website are over 50 years old.  The average age of their catalog buyer has been reported as 44.  And as Brent Green has commented, 27% of REI’s business comes from Baby Boomers yet REI has rarely incorporated older models before these TV ads appeared.

Brent’s been consistently vocal about how REI’s marketing has missed the mark with Baby Boomers.  We’d love to hear if there are any outdoor gear companies out there you feel hit the bullseye.  Share their names and/or links below.

REI TV: Two Ads, Three Generations, One Missed Boomer Marketing Opportunity

Tuesday, January 19th, 2010

Just before the holidays, REI released its first-ever TV advertisements - two spots that depart from typical outdoor gear marketing that show products as heroes and outdoor enthusiasts as superheroes.  Designed to inspire sales during the holiday season, they actually inspired a first-ever “generational face-off” blog post from the Creating Results team: will REI’s new TV ads connect with Baby Boomers and beyond?

The REI Holiday TV Ads

Both new spots feature intergenerational groups.  In one, a group of hikers (including a sixty-something gent) wait for the rain to stop under a rocky ledge.  In the other, a mother and daughter enjoy a meal of peanut butter sandwiches on a cold mountaintop.  Both depict the outdoors as perhaps a little wet, cold or uncomfortable but still fun.

Holiday Hikers/Just Add Water (cave)

Mountain View/4-Star Dining

Tom Vogl, REI vice president of marketing, says “We hope viewers find them inviting, fun and authentic…”

Dan Neil of the LA Times says “I think the retailer just walked off a cliff.”

What did our team have to say?

She Said:  Boomers Love the Outdoors, Won’t Love these Ads

It’s only right that Kathy East, VP of Client Services Director and a Baby Boomer herself, starts our generational face-off.

What a missed opportunity!  And worse than that … The elders in both spots are TOTALLY IGNORED!  I’m not feeling all warm and fuzzy about that co-op I joined 35 years ago in Seattle.  Yes, 35 years ago when I was 2 years old 20 years old.  (more…)

A Vision Thing – Keeping Marketing Sharp, as Baby Boomer Eyes Age

Thursday, October 15th, 2009

Worried about how you, your brand and your products look to consumers?  When marketing to Baby Boomers and members of the Silent Generation, keep in mind that many of your targets won’t notice whether the flourish on your logo is to the left or right … because they’re dealing with vision loss.

And it’s not just my 97-year-old Nana who’s relying on magnifiers to read the paper. Roughly 1 of every 28 Americans over 40 is affected by blindness or low vision.

Vision Loss and Aging Baby Boomers

We’re talking about 40-year-old men holding your menu at arm’s length because the lens of the eye struggles to focus (presbyopia).  Or 60-year-women with computer vision syndrome (more Baby Boomers associate eyesight problems with screen time than any other group).

The statistics on aging, eye diseases and vision loss are sobering. 6.5 million Americans over the age of 65 have a severe vision impairment, and that number is expected to “boom” in coming years.

As Camille Sweeney of The Chicago Tribune reported:

With the last of the Baby Boomers turning 45 this year, experts in the eye care industry say the potential for the presbyopia correction market is huge.

Dave Harmon, president of Market Scope eye care research company, said 85 million Americans have presbyopia; 35 million of them wear reading glasses; 16 million wear multifocal or monovision contact lenses; and 34 million wear bifocals or multifocal spectacles.

This translates into a lot of people searching for other optical options.

It should translate into a lot of marketers looking at their designs and customer touch-points to be sure they’re accessible (without going overboard).

Eyes Change as We Age, How About Design?

Even without an eye disease, research shows that three key changes take place in our eyes as we age:

* The lens yellows. It becomes harder to distinguish blues, greens and purples.

* The lens absorbs more light, leaving less light available for seeing.

* It becomes harder to handle glare.

So …. What can marketers do?  Here are some general design guidelines for the actively aging, mature consumer.

1. Make fonts a little larger for readability.

2. Choose those fonts wisely – condensed and excessively swirly fonts are tough to read at any age.

3. Use images – verbal memory declines faster than visual memory as we age, so photos are a powerful way to tell a story.  For more on what photography is most effective with 40+ consumers (from GenX to Baby Boomers to seniors), download our free eBook.

4. Don’t use high gloss papers when printing.  Consider dull coats to minimize glare.

5. Consider ways to make your sales center/retail experience easier to navigate for all.  The Wall Street Journal reports that Walgreens is improving aisle signs, Rite Aid is using bigger type on its packaging and Family Dollar is considering their lighting.

6. Don’t clutter up your website.  Make navigation clear and easy to understand.  (Heck, that web design guideline has no age limit.)

7. Add text-sizing tools to your website.  In addition to being helpful, these tools give your users control over what they see and how.  Control is a good message to send, since 75% of us are deeply concerned that severe vision loss would take away our independence.

50+ers (Baby Boomers and beyond) account for 45% of all US consumer spending.  And people buy what they see.  Are you doing what you can to help mature consumers see your marketing clearly?


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