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Marketing and Motivating Boomers and Beyond
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Creating Results is a full-service strategic marketing, public relations and advertising agency with more than 15 years of experience. Our expertise is motivating mature 40+ consumers, including Baby Boomers, Silent (Ike) Generation and Gen X.
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The Active Adult Housing Market is Dead …

February 8th, 2010 Posted by Todd

and Other Real Estate Marketing Take-aways from the 2010 Builders Show

What are builders, developers and others charged with marketing active adult communities (also known as 50+ or age-qualified housing), looking for in 2010?  New marketing ideas, approaches products that could help their companies standout in a crowded and competitive market.  

In the past, these real estate professionals may have traveled to the International Builders Show (IBS) for insights and tips.  I was one of the 55,000 people who made it to IBS in Las Vegas this year (a dramatic decrease from years gone by).  I attended over a dozen educational sessions (spoke at 3), taught the new Marketing to Active Adults course for the NAHB, walked the entire floor and interviewed more than 20 builders and developers. 

The result:  ten top take-aways and tips for builders and developers who are ready to take action in 2010. 

You can download a PDF with my thoughts, findings and insights from www.CreatingResults.com/

And, every day this week I’ll share one of the more provocative take-aways in a conversation with readers of this blog.  I hope you’ll share your thoughts and best practices for marketing to mature homebuyers, ask questions, or tell me I’m flat-out wrong.  (It won’t hurt; my wife’s got me trained.)

We’ll start tomorrow with tip #4: The Active Adult Market is Dead – Long Live the Active AdultS MarketS.  Was 2009 the end of active adult housing?  Where do we go from here?

Can’t wait until tomorrow?  Get the conversation started by asking a question/leaving a comment below.

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Top Monthly Magazines Rely on Baby Boomer Readers

January 26th, 2010 Posted by Erin

What Baby Boomers read is a topic of great interest to media planners and generational marketing agencies like Creating Results.  So, when min – an authority on the consumer and b2b magazine business – welcomed the new decade with a list of the top 10 monthly magazines for the last decade, Creating Results wondered … are Baby Boomers behind the positive numbers? 

We gave a mature marketing twist to Min’s five year chart (from min’s full 5-year monthly report) listing the top 10 glossies that had a positive percentage gain in 2009 vs. 2008 and their ad page numbers from 2005-2009. 

Our new column (far right) shows the median age of the readers of each publication.  Magazines with  readerships dominated by mature consumers (Baby Boomers and beyond) are noted with an asterisk.

As you can see, six of the top ten gainers rely on a base of readers who are mature (40+).  Fitness readership is on the cusp. 

Title ytd 2009  % diff  Median Age of Readers
People StyleWatch 

624.30 

23.50 

29

*Saveur 

379.71 

12.27 

51

*Family Circle 

1,739.53 

11.51 

50.5

Fitness 

736.35 

9.14 

39

Flex 

2,604.91 

3.35 

23.67

*Ladies’ Home Journal 

1,269.57 

3.07 

53.2

Muscle & Fitness 

1,995.81 

2.83 

32

*Better Homes & Gardens

1,723.35 

2.04 

49.1

*Antiques, The Magazine 

848.50 

1.25 

43*

*More 

917.94 

1.24 

51

Thoughts on (Mature) Readers and Online-Offline Connections

The mstyle_watch_coveredian age of StyleWatch readers doesn’t surprise us at all.  In youth, people are focused on fitting in.  What we do, what we wear, what we buy is part of how we are defining ourselves socially. 

As David Wolfe puts it in his must-read book, Ageless Marketing, youth is a season of acquisitiveness.  And StyleWatch fills that need effectively both online and off with features like “You Asked, We Found,” “Top 5 Looks for Less” and “Save on Star Style!” 

Past Fitness Magazine’s covers have captured women who are clearly over 30 (typically a celebrity).  And their topics often touch on tipsfitnessmagazinecover “for any age.”  But that’s in the actual glossy publication.

Online, the Fitness website features mostly photography of 20-something women, which is disappointing.  I’m the same age as the median of their readers (39) and did not feel like the site was going to be relevant to my life.

It’s not until we’re nearly 40 that we shift our focus from things and towards experiences.  Aquisition yields to appreciation.antiques_the_magazine  Saveur and Antiques effectively, beautifully promote the kinds of experiences that Baby Boomers desire – with food, with art and antiques.  Which is why we were surprised that the median age of the readership for Antiques was not higher. 

A rep from Antiques kindly noted that their circulation includes a large number of students who read the magazine through or for their degree programs.  Without these younger folks, our bet is their typical reader is quite a few years grayer more mature than 43.

One publication that seemed to show a disconnect with their mature readers was Family Circle.  Not the print version; content and photography are typically ageless.  But we find it a bit odd that Family Circle’s online home is under parents.com, when the median age of their readers is 50 – the same age the average American woman becomes a first-time grandmother

There’s been lots of chatter about whether print is dead.  We say “at least not yet.” As these numbers show, magazines are still very desirable to Baby Boomers and older consumers – and by staying relevant to these mature readers, you can not only survive but thrive.

On this we give the last word to mature marketing expert Chuck Nyren, who wrote a while back about positioning magazines for Baby Boomers.

[A magazine] is like a pleasant dinner, a walk, a good movie, a good book – to be singularly appreciated. Too often, I see magazines desperately trying to compete with and within the digital nest. This nest is here to stay – but for a big part of their day Baby Boomers are happy to fly far from all the chaos and into another nest – one that is warm and nourishing.

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Two New Articles Feature Mature Marketing Tips, Best Practices

January 25th, 2010 Posted by Erin

Two new articles to share for those committed to more effective marketing to Baby Boomers and Silent Generation (seniors).  Last week, MarketingSherpa profiled a campaign for one of our retirement community (CCRC) clients that lifted leads from older prospects more than 267% over the previous year.  And, the International Council on Active Aging(ICAA) featured a by-line by our own Todd Harff on how to pick the right images when marketing to Baby Boomers and other 40+ consumers.

Each piece touches on Boomer/senior marketing best practices and contains a number of actionable tips.  Keep reading for a link to the Sherpa case study and a PDF of the ICAA article.

MarketingSherpa: MultiChannel Marketing to Retirees Lifts Leads 267%

As reporter Adam Sutton wrote:

The latest marketing tactics might connect with younger audiences, but not necessarily with retirees. Sometimes straight talk from their peers and a simple registration process can work best.

See how a retirement community’s marketing team lifted leads 267% with direct mail and advertising that featured testimonials from current residents, and a simple registration process for email communication. Includes samples of the ads and emails theySR_graph2 used.

MarketingSherpa’s case study details the four steps our team followed to drive online registrations with 70+-year-old prospects.  The online/offline campaign drove web traffic as well.  Check out this chart showing the increase in unique online visitors.

Read the full MarketingSherpa case study on the integrated CCRC campaign here

(Open access for a limited time. Not a Sherpa subscriber? We recommend it.)

ICAA: Photography Can Make Mature Marketing More Effective

In the November/December 2009 edition of the Journal of Active Aging, ICAA’s terrific publication, Todd Harff puts it plainly:

Our economy may finally show signs of recovery, but in 2010 many marketers of wellness/health facilities and services to age 50-JournalActiveAging_NovDec2009plus adults will continue to be challenged. They’ll be asked to connect, motivate and inspire Baby Boomers and beyond with advertising, websites and other communications. All with potentially smaller budgets, reduced staff and less time.

How can your team rise to the challenge? One way is to harness the incredible power of pictures.

The ICAA has graciously allowed us to post a reprint of the article – click here to learn why and how the right imagery can actually speed sales with members of the Baby Boom and Silent Generations, and to get 5 tips to guide your photography choices in 2010.

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Marketing Outdoor Recreation to Baby Boomers, Silent Generation

January 20th, 2010 Posted by Erin

Yesterday we let a Baby Boomer, a “gap kid” (born just after Generation Jones) and a member of Generation X sound off on whether REI’s first-ever TV ads will motivate Boomers.  It was the first-ever Creating Results generational face-off.  Today, we address a perhaps bigger question:  Old People Don’t Hike or Camp, Do They?

Demographics of Outdoor Recreation

Outdoor recreation such as hiking or camping are indeed popular with mature Americans (Baby Boomers and members of the Silent Generation).  The Outdoor Foundation’s Special Report on Camping shows that a full third of participants in camping are over the age of 45 years old.  (However, their report shows only one person over age 30, and he’s on page 9.)

 Camping bar chart

The Sporting Goods Manufacturers Association has reported that seniors are frequent day hikers; more than 1,524,000 Americans age 55 and older hike at least 15 days a year.  64.9% of American Hiker readers are Baby Boomers or Silent Generation members (50+).

And research completed for the Canadian Tourism Commission in 2003 pointed out that as Baby Boomers age, hikers will get slightly older on average in the coming years, with “almost 3-in-10 hikers/backpackers falling into the 55+ age group.”

For REI specifically, Quantcast estimates that a quarter of the visitors to their website are over 50 years old.  The average age of their catalog buyer has been reported as 44.  And as Brent Green has commented, 27% of REI’s business comes from Baby Boomers yet REI has rarely incorporated older models before these TV ads appeared.

Brent’s been consistently vocal about how REI’s marketing has missed the mark with Baby Boomers.  We’d love to hear if there are any outdoor gear companies out there you feel hit the bullseye.  Share their names and/or links below.

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REI TV: Two Ads, Three Generations, One Missed Boomer Marketing Opportunity

January 19th, 2010 Posted by Erin

Just before the holidays, REI released its first-ever TV advertisements - two spots that depart from typical outdoor gear marketing that show products as heroes and outdoor enthusiasts as superheroes.  Designed to inspire sales during the holiday season, they actually inspired a first-ever “generational face-off” blog post from the Creating Results team: will REI’s new TV ads connect with Baby Boomers and beyond?

The REI Holiday TV Ads

Both new spots feature intergenerational groups.  In one, a group of hikers (including a sixty-something gent) wait for the rain to stop under a rocky ledge.  In the other, a mother and daughter enjoy a meal of peanut butter sandwiches on a cold mountaintop.  Both depict the outdoors as perhaps a little wet, cold or uncomfortable but still fun.

Holiday Hikers/Just Add Water (cave)

Mountain View/4-Star Dining

Tom Vogl, REI vice president of marketing, says “We hope viewers find them inviting, fun and authentic…”

Dan Neil of the LA Times says “I think the retailer just walked off a cliff.”

What did our team have to say?

She Said:  Boomers Love the Outdoors, Won’t Love these Ads

It’s only right that Kathy East, VP of Client Services Director and a Baby Boomer herself, starts our generational face-off.

What a missed opportunity!  And worse than that … The elders in both spots are TOTALLY IGNORED!  I’m not feeling all warm and fuzzy about that co-op I joined 35 years ago in Seattle.  Yes, 35 years ago when I was 2 years old 20 years old.  Read the rest of this entry »

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Media Obsession with Young – What’s Up With That? asks Liz Smith

December 16th, 2009 Posted by Erin

Liz Smith’s post on wowOwow yesterday put it plainly – what’s up with media outlets that obsess over young viewers/readers and ignore mature Americans?

[T]he upshot is, if I owned a newspaper, magazine or a TV network, I would concentrate for now on the older demographic and give them what they want for the next 20 years. To hell with trying to build an audience of the young; they will seek their own interests and the world will change into we-know-not-what.

Also, it is useless to project what may happen after the next two decades. Many of us will be gone and forgotten, so we might as well now seize the mature nettle and shake it for all it’s worth. I would think the massively increasing older audience would be valuable to media experts; instead they treat it as a nuisance and behave as if it doesn’t matter.

Amen, Ms. Smith.  The Creating Results choir is behind you.

We had a similar reaction to Jenny Craig’s new choice of spokesdieter. 

Health experts have been sounding the alarms for some time over obesity, diabetes and Baby Boomers.   By the year 2030, “more than one out of every three Boomers – over 21 million – will be considered obese,” the American Hospital Association reports.  “The incredible surge in diabetes cases and correspondingly high medical costs will largely depend on the aging population of Baby Boomers,” notes TIME.com.

Why, then, did Jenny Craig – whose business it is to teach Americans how to change their eating habits – pick a 31-year old spokespersonjennycraig-sara-rue

There are between 46 and 55 million Gen Xers, while Baby Boomers number upwards of 80 million.  The size, purchasing power, immediate health concerns and “I can achieve anything” attitude of mature consumers should indicate great value to a company that sells weight loss products and programs. 

Personally, I dig Sara Rue.  But Jenny Craig’s choice of a Gen X actress sends a message to older demographics that they don’t matter.

What’s up with that?

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More Seniors Online – New Data on What They’re Doing

December 11th, 2009 Posted by Erin

Thanks to a tweet this a.m. from Bill Vick, we can share some updated statistics on what 65+ seniors do online.  New data from Nielsen Online shows that email is still the number one activity of these older Americans.  The next two activities – getting maps and weather – suggest gift-givers might safely consider buying their grandparents a GPS or digital weather station for the 2009 holidays. 

TopOnlineActivitiesByPeople65+Fall2009.Nielsen

We note the #4 activity – online bill-paying – with interest.  For many years, the stereotype of Silent Generation members and other older Americans has been that they’re overly cautious, even suspicious of anything that requires them to sign-up or share personal information online. 

Nielsen’s data reinforces what Creating Results has been telling clients:  seniors will register if you prove the relevance of your service/offer to their lives, your tool can make their busy lives easier, and you show that you’re worthy of their trust.

Nielsen Online also looked at the most popular online destinations for those over 65.

The No. 1 online destination for people over 65 in November 2009 was Google Search, with 10.3 million unique visitors. Windows Media Player and Facebook were No. 2 and No. 3, with 8.2 million and 7.9 million visitors, respectively. Interestingly, Facebook, which came in at No. 3, ranked No. 45 just a year ago among sites visited by senior citizens.

As we noted in September, Facebook presents many opportunities for motivating older consumers.  It’s the only social networking site to make Nielsen’s top 10 destinations list. 

Search-related sites dominate the list of where savvy seniors surf (Google, Google Maps, Yahoo and Bing).   Also two video-related destinations (YouTube, Windows Media Player) made the “most popular” list. Online video has been growing in popularity among Baby Boomers and seniors for some time.

Nielsen’s headline says it clearly:  “Sx Million More Seniors Using the Web than Five Years Ago.”  How will your 2010 marketing plan strategically and effectively engage those seniors online?

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Giving Thanks for the Memories

November 24th, 2009 Posted by Erin

My grandmother moved in with my mom in the eary 1990s,  and Mom jokes the household suffered instant memory loss.  Nana completely forgot that my mom was an intelligent woman who had travelled the world, worked and raised a family.  Mom quickly forgot what it was like to finish a story by herself.  “That’s not the way it happened,” Nana would correct.

Now, both of these amazing women have been known to favor a good story over a true story.  And their stories are something I prize, as someone who now specializes in marketing to older generations. 

* Now 97 years old, my Nana (Depression-era) shares tales about air raid drills during the war.  (Read the similar memories of 98-year-old Josephine Wallis, here.)airraidprecautionsposter

* My mother-in-law reveals she fought with her brother over who got to smush the orange pill into the oleo, to make it look more like real butter during WWII. 

* Mr. Johnson at the coffee shop brushes over fighting in the Pacific, but happily chats about his career in Rhode Island’s jewelry industry in the 1940s and 50s.

* And my 76-year old mother (another Silent Generation, or Ike) tells of learning that President Kennedy had been shot while she was out shopping.  For the next two years, the family wore nothing but black or navy, a reflection of her saddened and stunned mindset that day.  It was for her a visible sign of the feelings of tragedy, loss and uncertainty dominated the 1960s.

These stories – these memories – help folks in marketing to Baby Boomers and beyond see past the data and statistics about older generations.  

As thesis #2 of The Cluetrain Manifesto put it, ”Markets consist of human beings, not demographic sectors.”  We learn about human beings through their stories, and marketers can connect with them through our stories  – if those tales are real and relevant to the mature consumer.  As the authors of Cluetrain warn, while the Internet and social networking sites make it easy to talk,

“Talk is cheap…  The human voice reaches directly into our beings and touches our spirits.” 

How can your marketing – on or offline – share stories and touch spirits?

It might seem unrelated, but November is National Alzheimer’s Awareness Month.  One brain researcher has predicted the US will have a tidal wave of dementia as Baby Boomers age.  Memories and personal stories will be lost. 

November is also the month for US Thanksgiving celebrations.  Storycorps is asking all of us to take advantage of time with relatives, especially older adults, and have their memories touch our spirits.  “Record Your Grandma’s Stories,” encourages BlogHer Contributing Editor, Britt Bravo.

This week, give thanks for the memories.

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Marketing to Veterans As a Subgroup of Mature Consumers

November 10th, 2009 Posted by Erin

This Veteran’s Day, there are an estimated 23.2 million men and women who have served in the American Armed Forces.  9.2 million are over the age of 65 (the Silent and Greatest generations and their elders).  As we recognize those who have given years (and lives) in service, marketers can and should consider the veteran population as a distinct subgroup of older consumers.

Here are five facts and marketing insights into the “niche” of elder veterans.

1. Veterans are well-educated and place great value on learning. 

The “Servicemen’s Readjustment Act of 1944” – more popularly known as the GI Bill – was one of the most popular and transforming government programs of the 20th century. GIBillStamp

“A whopping 51 percent of GIs took advantage of this [educational] provision,’’ [authors Glenn C. Altschuler and Stuart M. Blumin write], “[a]ltogether 2.2 million attended college . . . and 5.6 million opted for’’ vocational training. … Despite serious shortages of student housing and faculty, US colleges expanded to meet the increased demand. The veterans, the authors explain, “earned higher grades than their civilian counterparts.’’

Prior to this bill, higher education was not available to the middle class.  After it, the educational system was forever changed and the children of these veterans (the Baby Boomers) pursued schooling in even greater numbers.

2. Senior veterans are adaptable. 

In 1951, when my mother started college, her campus was dotted with Quonset huts – temporary housing for the WWII veterans who were pursuing higher education thanks to the GI Bill.  Many came with families in tow, and sat in classes with students 7 years younger than they. 

Mom says that “for some of these guys, the war was the greatest adventure of their lives.”  They returned and pursued opportunities with zeal.  For most, this attitude has not changed with aging.

Read the rest of this entry »

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Why Marketing Should Care about Matures from Missouri

November 5th, 2009 Posted by Todd

What does Missouri have to do with your marketing plans?  If you’re challenging your team to aim for the sky in 2010, we recommend you start by grounding yourselves in Missouri. It’s the “show me” state, and any planning should start with an understanding of how to show consumers (especially mature, Baby Boomers and beyond) that your product/service will deliver such a tremendous value that they are compelled to take action.

In 2010 we see continued high unemployment, a turbulent stock market, rising energy and commodity prices, media that is critical and depressing, and low consumer confidence.

With all this, is it any wonder consumers are fatigued?  They’re feeling insecure, worn out and worried.  And that mindset is the reality mature marketers must work within in the coming year.

Missouri’s Senator Willard Duncan Vandiver is given the credit for coining this “buzz-worthy” description of his state in 1899.  He’s quoted as saying “frothy eloquence neither convinces nor satisfies me. I am from Missouri. You have got to show me.”

Show me. 

A case study in this month’s Creating Results newsletter illustrates how showing matures the value of living in a retirement community led to an increase of 267% in leads over this time last year. 

In 2010, customers of all ages expect exceptional experiences and true value.  How will your marketing show them that your brand can deliver?

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